On Saturday 28th of April, we identified an issue that caused one of our messaging servers to become unavailable and resulted in us having to initiate an unscheduled shutdown of our services, including our website and API. This issue was investigated and resolved, with our full service being resumed later that same day.
We can reassure you that there have been no compromises to customer data or security and the issue was an internal systems failure. We apologise for any inconvenience this may have caused you whilst trying to transact with Coinfloor UK during this time. We have identified the root cause of this issue and will work within our best endeavours to ensure this level of incident does not occur again.
If you have any further questions or concerns in relation to this matter, please do not hesitate to contact our Support team who will be available to help.